Frequently Asked Questions
Please do not hesitate to contact us if your question is not answered below: boxoffice@pavilionsteignmouth.org.uk
Who runs Pavilions Teignmouth?
Pavilions Teignmouth is run by a CIO Charitable Incorporated Organisation. For more information please see the About section at the bottom of our homepage.
When is the Box Office open?
- The Box Office is open Monday – Saturday; 10am – 3pm. The Box Office will also be open an hour prior to performances and cinema showings.
Do you sell gift vouchers?
We do sell them, for use for any shows, films or events we run in the auditorium.
They can be purchased online at:
(please note that the voucher code will come via an email)
You can also purchase them over the telephone (please say if you wish to have a voucher code emailed or if you wish for the voucher to be posted when you call). You can also purchase them in person at the Box office, again, during our opening times. The recipient can opt to use all or part of their voucher - they will receive their change as a voucher if they do not use it all at once. The voucher is valid for a year from the date of purchase. Please note that the voucher cannot be used in The View Café and Bar, as this operates as a separate business within the Pavilions building.
I’ve lost my tickets what can I do?
We can reprint your tickets at the Box Office on the day of your performance. Please make sure you know the name of the person who booked the tickets and bring the card that they were booked with if relevant.
What happens if I am going to be late?
Please let the box Office know if you are going to be late. We reserve the right to reseat latecomers in accessible seats, we also reserve the right to hold entry until an appropriate time.
What is the Matinee Club?
Matinee club costs £10.00 to join for a year, it offers discounted tickets for Matinee films.
Why do you want my information?
Your information means that we can reprint your tickets or sort out any queries. Your email and telephone contact means that we can contact you should there be any changes to the programme. Your postcode helps us to identify you if there is more than one person with your name. It is also now essential for us to have contact information for the person responsible for the booking for Track & Trace.
We can remove you from our mailing list at any time, please email our Box Office
Boxoffice@pavilionsteignmouth.org.uk
Do you have booster seats?
Yes, booster seats are available for free, please ask a steward of Box Office if required.
What is your policy regarding 'Babes in Arms'?
Pavilions Teignmouth aspires to make all of our customers welcome, no matter how small and we really hope that our younger visitors become regulars at our theatre, shows, and cinema. In consideration of our audience and performers, we just ask that those under the age of 3 are only admitted to shows aimed at the very young. If in doubt, please check with Box Office.
For those under 18 months old, who will not require a seat and can remain on the lap of the attending adult, babes-in-arms tickets are available for children’s shows and films at our discretion. Please can carry-cots, baby carriers, prams and pushchairs remain outside the auditorium. If an auditorium seat is required for a carry-cot, a ticket for that seat must be purchased.
We ask that parents/guardians of very young children choose to sit near an aisle, where possible, and be prepared to leave the auditorium if their baby becomes unsettled.
Please note that there are baby change facilities on the ground floor and on the first floor of the building.
Children over the age of 18 months must have a seat purchased for them.
What should I do if I do not receive my email confirmation?
Sometimes the emails can automatically be transferred to your spam/junk inbox, so you should always check their first. Understanding that the email won’t come instantly so sometimes if can take some time. If you still don’t receive your email you can ring the box office and they can help you resolve the issue.
Why is there a booking fee?
We get charged for every ticket we sell to you by the bank, the card companies and the box office booking system itself. Pavilions Teignmouth is a charity, with no long-term funding from any source therefore we must be sustainable, so we can run the box office with real people who can help you choose your seat and assist when needed. There are costs.
We do not charge any additional fees for the use of credit cards or online bookings. . There is a Booking Fee: 50p at the box office and £1 online and over telephone.
There is a postage and processing fee of £1 if you would like your tickets to be posted to you.
Is there disabled seating / access and places near the theatre for disabled parking?
We do have wheelchair access in the auditorium. We have two spaces for wheelchairs available at either end of our ‘balcony’ row (Row L), which is on the level on the first floor, and accessible via the lift located at the front of the building in the café. The wheelchair user books the space, and their guests can sit on the seats at the end of the row next to them. We also have space available on our front row, Row A. We will remove two seats from this row, allowing for a comfortable space for the wheelchair user. Their guests can then sit next to them on Row A. This row is flat access on our ground floor.
To book wheelchair spaces, please contact us on 01626 249049 (or visit in person), during our Box Office opening times.
There is flat access, via an automatic door, at the seafront facing end of our building. There is a disabled toilet located on the ground floor, at the end of the café, and one on the first floor, along the main corridor from the bar. You may wish to drop off any passengers needing flat access outside our seafront side of the building (Upper Den Carriageway). The nearest parking to the Pavilions are the roadside spaces on the seafront/Den Crescent/Upper Den Carriageway (out of season only) (operated by Devon County Council), including disabled bays for 3 vehicles on the ‘town’ side (Den Crescent) of our building. Please note parking times/restrictions and guidelines for Blue Badge Holders when parking.
Why do some performances have concessions and others not?
It depends on the performance or company coming to perform, as they generally set the ticket prices, meaning the use of concessions can vary by performance.
What age are concessions?
The concession offer can vary depending on the specifications put in place by the promoter but as standard:
Concession rates (where applicable) can apply to students, those aged 60+, customers with a CEA card who need a carer to support them, and children under the age of 15 for films Certificate, PG/12A .
Is there a Bar?
Yes, the bar is open prior to any and all performances and open in the interval. The bar is an independent business and it is up to their management as to whether it opens after the performance. For more information on The View’s opening and closing times please visit their website; http://www.theviewteignmouth.co.uk/about-us
Where can I find what’s on?
The Pavilions website is very informative - on the what’s on page there is an up to date schedule of what’s coming up; http://www.pavilionsteignmouth.org.uk/ .
Pavilions Teignmouth also keep its Facebook page up to date so be sure to follow that. You are also able to register to receive emails or post about what is coming up in the next few months from the Pavilions.
I am having problems booking online, what should I do?
Please email boxoffice@pavilionsteignmouth.org.uk with the nature of your booking issue. Where possible please include the device and browser that you are using.
Quick fixes -
If you have an account we advise you open your account before booking any tickets this can speed up the booking process at the end.
Can’t enter your password – password reset – check your spam folders for e-mail confirmation.
Alternatively, you can call the Box Office during their opening hours on 01626 249049
Why can’t I get through to the Box Office when I call?
Our Box Office is open from 10am – 3pm Monday – Saturday, at present, and an hour before any performance. If you are unable to get through during these hours then all of our lines are busy as we do not have a call wait system, or we are dealing with a customer at the desk. Please call back shortly to speak to a member of the team.
Why won’t your website let me leave a single seat?
Our Box Office system is designed not to allow single seats to be left until a set capacity is reached – we would therefore ask that you choose alternative seats.
If you require tickets that will leave a single seat for access reasons please contact the Box Office on 01626 249049.
Can I refund my ticket?
Tickets cannot be exchanged, or money refunded. Only in the event that a performance is cancelled, will a refund will be issued. *For sold out shows if we can resell tickets, we will then issue a credit note for Pavilions Teignmouth to the value of the tickets.*
Can I give my tickets to friends
You can give your tickets to friends or family should you be unable to attend. If your tickets are being held at the Box Office the people using them will need to be able to quote your details to be able to collect your tickets. Inform us via e-mail or phone if possible.
Can I use National Theatre Tokens or Meercat Movie 2 for 1
We do not accept National Theatre Tokens or Meercat Movie offers. We do offer our own gift vouchers which can be exchanged against all performances.
Do you have an assisted hearing system? Do you have Audio description.
Pavilions Teignmouth has a hearing loop, this is on at all times.
We also have an Infrared audio description equipment, please note: not all films come with audio description please call box office prior to the event to confirm it is available.
I need extra legroom where should I sit
Rows A & B are good if you need extra leg room, or on the end of any row. Please note the end of the row is very popular so we would advise you book early.
Can I take a drink from the bar into the auditorium?
Drinks from the bar can be taken into the auditorium as long as they are in plastic. If you would like a plastic glass please inform the bar staff when placing your order.
What does Encore mean
In the case of Royal Opera House screenings, the ROH broadcast their performances twice, once on the live night and then again on the Sunday following. This is a recording of the original broadcast normally with updated introductions. This is still a broadcast. Encores can also be recordings of the original live broadcast, if we are unable to show on the original broadcast date.
What is the seating plan?
The auditorium is a versatile space with pull out raked seating. The auditorium has two static rows which are rows A and L. Staff and volunteers at Pavilions Teignmouth are very happy to show you the auditorium should you have any queries or questions.
What are my options for travelling to Pavilions Teignmouth?
Teignmouth Rail Station is a 5 minute walk across the town to our building.
Stagecoach Bus operates the Number 2 Service that comes from Exeter, Dawlish and from Newton Abbot, or the Number 22 Service that comes from Dawlish Warren, Dawlish, and from Torquay and Paignton. The town centre bus stops are less than 5 minutes walk away.
There is roadside pay & display parking along the whole seafront (Den Promenade, Courtenay Place, and also along the road that runs parallel to the seafront - Den Crescent by The Den (large grassy area), and Powderham Terrace - please check maximum length of stay when parking in the daytime, up to 6pm. Between Autumn and easter, The ‘Upper Den Carriageway’ (the top part of the promenade by the play park) is usually open for pay & display parking - this is a one way street with roadside parking along both sides. Please ensure you park in the designated spaces - all roadside oparking is managed by Devon County Council. This parking is pay & display and chargeable in the daytime, and free after 6pm *
There is a designated roadside Disabled parking bay by the 'town' side of our building, along Den Crescent - space is avalable here for two vehicles, or one larger vehicle. There is a single Disabled parking space also available on Den Road, near to the junction with Den Crescent. Disabled parking bays have a 3 hour limit, and Blue Badge and clock must be displayed,. Blue Badge holders can also display their badge with time in roadside parking spaces in Teignmouth - for all queries about Disabled roadside parking in Teignmouth, please contact Devon County Council.
The nearest Pay & Display Car Park is 'The Point' Car Park, operated by Teignbridge District Council - this is located at the end of Powderham Terrace. This car park is chargeable in the daytime and free after 6pm*
*All the public roadside parking spaces and pay and display car parks are free in Teignmouth after 6pm, apart from the Rail Station and the car park opposite the station, by Lidl (off A379) – please also note that Lidl car park is for their customers and will charge a penalty for more than 1.5 hours stay.
